CUSTOMER ASSISTANCE
Frequently Asked Questions
Find answers about sizing, appointments, orders, delivery, customisation, and caring for your Nouralchemyy pieces.
01
Shopping & Orders
You can place an order directly from the product page by selecting your size and adding the item to cart. For bridal, custom, or appointment-based assistance, you may also connect with us on WhatsApp.
Yes. You can share the product name, size, colour preference, and occasion details on WhatsApp. Our team will guide you with availability, sizing, and next steps.
Yes. Bridal and occasion-wear appointments can be requested through the contact page or WhatsApp. Please mention your event date and preferred outfit category while enquiring.
02
Size & Customisation
You can refer to the size chart available on the product page. If you are unsure, share your measurements with our team and we will help you select the most suitable size.
Custom sizing may be available for selected pieces. Please select the custom size option or contact our team before placing the order.
Minor customisation requests may be reviewed depending on the outfit, fabric, embroidery, and production timeline. Please contact us before placing a custom request.
03
Shipping & Delivery
Delivery timelines vary depending on the product, size, customisation, and location. Product-specific timelines are usually mentioned on the product detail page.
International shipping requests can be discussed with our team. Please share the product details and delivery country so we can assist you with the process.
Once your order is dispatched, tracking details will be shared through the available communication channel used during order confirmation.
04
Care & Support
We recommend professional dry cleaning for bridal and occasion wear. Store the garment in a cool, dry place, away from direct sunlight and moisture.
For urgent assistance, WhatsApp is the fastest way to connect with our team. Please include your name, product name, and query details.